I agree with you in that if we could still connect to the console session as an admin, then we could still shadow an RDP user if needed or could also do an instant session on their local computer and then have them get into RD and show us something. But here are 3 email replies below that I got back from them recently on this issue.
Thank you for your reply! I understand, unfortunately as I had the understanding RDP was not officially supported until now so long ago. Seems with the must recent changes unfortunately the previous was intended to modify and this is the expected behavior, as I have being able to confirm with my support team.
Thank you for your reply! I'm not 100% as GoTo Assist does officially support, but if you wish I can transfer your case to my billing team so we can look forward to set up a trial or similar since you were a legacy customer from Assist, or also we can schedule a call to talk it during a phone call.
Thank you for your reply! I understand, I think a call will be more efficient to get this back to Assist to handle it via email with our billing may have a delay, so please let me know when we can schedule a callback, including date, time zone and time frame to call you, or if you need any immediately assistance, feel free to contact us anytime since we have 24/7 assistance.
