The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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DRC-WV's avatar
DRC-WV
Active Contributor
2 years ago
Solved

Unattended access connecting into RDP sessions on Windows Server instead of to the console

We started having a problem yesterday where we were unable to connect to several unattended devices (all Windows Servers). I was only able to connect to 1 out of the 5 or 6 I tried. I had several of ...
  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Thanks, everyone, for the feedback and cooperation!

    In a day or two, we will launch changes to support the VM and Terminal server cases and support the previous behavior:

    • In case of a non-multi session environment, the GoTo Resolve session joins the running RDP session.
    • If multiple sessions are allowed, then we open the console session's screen (instead of today, where you join the latest running RDP session), so this will go back to the original logic.

    Later this year we will enhance the functionality and you will be able to select among the running RDP sessions or open the console.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi,

 

We are looking into this. Basic RDP support was added recently, but Server and Server Terminal are not supported yet.

 

DRC-WV's avatar
DRC-WV
Active Contributor
2 years ago

Thank you for any assistance you can provide.  The thing that is puzzling me so much is that this has worked fine since we switched to it last December up until about 7/8/24.