The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
tophneal
2 years agoActive Contributor
Unattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
- 2 years ago
If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.
GlennD
2 years agoGoTo Manager
Hi tophneal,
I believe this is a result of some files being left behind after Unattended access was removed, and that rebooting the computer will clear them out. Just incase that does not correct the issue, I am going to email you a zipped cleanup script that will remove any lingering files from the previous install.
JDG15
2 years agoNew Contributor
I had been experiencing same error "Goto Resolve installation failed Can't create working folder" can I request for the script to resolve this one. Thanks.