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Tinamedida's avatar
Tinamedida
Active Contributor
6 months ago

Report time avaliable

Good afternoon,

I would like to know how long time i can get Resolve Session and Help Desk support reports? 

Nowadays, i maintain my reports manually in excel.

Thanks.

  • Tinamedida's avatar
    Tinamedida
    6 months ago

    Good morning, Kate!

    Awsome. In this way I can leave excel finally...rsrsrs

    Thanks a lot.

    Have a nice day.

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  • Tinamedida's avatar
    Tinamedida
    Active Contributor
    6 months ago

    Good morning, Kate!

    Awsome. In this way I can leave excel finally...rsrsrs

    Thanks a lot.

    Have a nice day.

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    Hi Tinamedida , 


    GoTo Resolve reports are available indefinitely, as long as you have a GoTo Resolve account. 

     

    Hope this helps! 

     

     

  • Tinamedida's avatar
    Tinamedida
    Active Contributor
    6 months ago

    Hi Kate,

    Thanks for the answer.

    My main question is how long GoTo store yours reports. I saw that Calls are 12 months, right? On Resolve, is the same time?

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    Hi Tinamedida welcome to the GoTo Community, 

     

    You can pull session reports as outlined in this article.

     

    Can you tell me a bit more about what reports you are trying to pull?