Hi alarson-nwpump,
Here is a solution support was using. If it doesn't work, please contact them so they can further analyze this issue!
Hi dstclair ,
Have you reached out to our support team about this issue?
If not, below are some questions for you to look into and provide this information when creating a support case:
- Is this a GoTo Resolve Desktop app session or a browser one? If via browser what is the browser you're using?
- What's the machine OS and version and graphic card info? (For both computers)
- Logs. Here is how you can retrieve a log for your Desktop App
Log files for the Desktop Console are automatically saved at the following locations:
Windows
C:\Users\\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs
Mac
/users//Library/Preferences/GoTo/GoTo Resolve Desktop Console/
For the latest files only, you can do so by following these steps:
Open the console,
Right click
Select Export logs
Hope to have helped you getting started on finding a solution.
Best,
I also get this issue, flickering mainly happens when not actively using the device (in view but when grayed out). When using it, might get occasional flickering. I've only been using Windows 11 with GoTo Resolve, so it may or may not be related to that.
So far, I only ever use the desktop console application:
I'll be back on this forum tomorrow with my graphics card information, and if I have logs where should I send that to?
Hi alarson-nwpump, welcome to the community.
Please contact our support team to open a ticket, they will take the log files from you.
I don't seem to be having the issue today, but as soon as I do, I will.
It's back today, I'll submit my logs here shortly.
Hi alarson-nwpump,
Here is a solution support was using. If it doesn't work, please contact them so they can further analyze this issue!
