Forum Discussion
Strange purple glitching when in remote sessions
Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and dif...
- Do you see this more often with attended or unattended sessions?
- Does adjusting the streaming settings have any effect?
- If you end the session and then start a new one with the same computer is the issue still there? Does it return?
It happens with unattended sessions. Steaming settings doesn't make a difference. Yes ending the session and starting a new one with the same computer happens. Even restarting Resolve it can still come back. It's very odd because its not consistent to any PCs it seems to be random.
dstclair SBrown42, I have only been able to locate one other report of this issue and unfortunately the customer was unable to work with our support team so we were unable to investigate. I'd like to gather as much information from you both as possible so we can get this escalated to the team, could you please gather the log files from the computers you have experienced this issue with and email them to gotoservice at logmein dot com? If you have a client that you experience this with frequently/every time, I would like to set up a time for one of our Reps to see it happen and gather details and video for the team to review.
