Forum Discussion

dstclair's avatar
dstclair
Active Contributor
3 months ago

Strange purple glitching when in remote sessions

Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and dif...
GlennD's avatar
GlennD
GoTo Manager

Hi dstclair and SBrown42,

 

  • Do you see this more often with attended or unattended sessions? 
  • Does adjusting the streaming settings have any effect? 
  • If you end the session and then start a new one with the same computer is the issue still there? Does it return? 

 

 

 

SBrown42's avatar
SBrown42
Contributor
3 months ago

We get this issue consistently on one particular end-user PC.  Restarting the PC and/or GTR has no effect.  No setting changes make any difference either.