Forum Discussion

dstclair's avatar
dstclair
Active Contributor
2 years ago

Strange purple glitching when in remote sessions

Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and dif...
charlesc90's avatar
charlesc90
Visitor
13 days ago

I'm having this issue too. One user with a 3440x1440 monitor. It's a Dell OptiPlex Micro connected to an LG Ultrawide monitor with DisplayPort.

  • SBrown42's avatar
    SBrown42
    Contributor
    12 days ago

    We have seen this with one customer device we connect to.  They are using a standard 1920 x 1080 resolution and other machines of the same specification are ok, so we are putting it down to a video driver issue at the moment.  The screen only seems to flicker when the mouse is moved though and then stops flickering when the mouse stops moving.

  • KateG's avatar
    KateG
    GoTo Manager
    12 days ago

    Hi charlesc90​ 

    Sorry to hear this, but thank you for sharing. Does this happen all the time or just occasionally? Any pattern that you notice would help the team investigation.