Forum Discussion

eluecking's avatar
eluecking
New Member
5 months ago

Template configuration / forms / parent-child tickets /

A few suggestions.  If there are ways to do these, please let me know.   1.  We would like to be able to customize the text for e-mail notifications. 2.  Are there different ticket forms that can ...
  • KateG's avatar
    KateG
    5 months ago

    Hi eluecking welcome to the GoTo Community, thanks for taking the time to express what you would like to see in GoTo Resolve, we do appreciate and value the input. 

     

    I moved your post to the discussion board since we like to keep idea suggestions to one per post for voting and commenting purposes. You can view idea guidelines here.  Some feedback on your ideas: 

     

    1.  We would like to be able to customize the text for e-mail notifications. 

    • A similar idea is here

    2.  Are there different ticket forms that can be configured?  For example, a form for a ticket for onboarding/offboarding compared to what you'd use for a hardware issue can be very different.

    • You can create tags for tickets, but I don't see different ticket forms as an option. You may want to take a look at some of the ticketing ideas here to see if something matches your thought, or create a new idea. 

    3.  Child tickets (or tasks) to be spawned from a parent ticket.

    • This could be a new idea

    4.   GoTo Resolve having the ability to recognize duplicate tickets that are entered for possibly auto-closing a duplicate

    • This could be a new idea 

     

KateG's avatar
KateG
GoTo Moderator
5 months ago

Hi eluecking welcome to the GoTo Community, thanks for taking the time to express what you would like to see in GoTo Resolve, we do appreciate and value the input. 

 

I moved your post to the discussion board since we like to keep idea suggestions to one per post for voting and commenting purposes. You can view idea guidelines here.  Some feedback on your ideas: 

 

1.  We would like to be able to customize the text for e-mail notifications. 

  • A similar idea is here

2.  Are there different ticket forms that can be configured?  For example, a form for a ticket for onboarding/offboarding compared to what you'd use for a hardware issue can be very different.

  • You can create tags for tickets, but I don't see different ticket forms as an option. You may want to take a look at some of the ticketing ideas here to see if something matches your thought, or create a new idea. 

3.  Child tickets (or tasks) to be spawned from a parent ticket.

  • This could be a new idea

4.   GoTo Resolve having the ability to recognize duplicate tickets that are entered for possibly auto-closing a duplicate

  • This could be a new idea