GoTo Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.124 Posts

Ideas

Attachments
I would like to open an attachment in the ticket intead of having to download it first. Also, I would like this feature in the desktop app as well. The desktop app will not download it or open. ...
BS_12
Active Contributor
19 days ago
New
10Views
1like
0Comments
Make Filters Persistent
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue w...
Will_BEC1
Active Contributor
7 months ago1 unread comment
Accepted
Ticketing
358Views
8likes
1Comment
Patch Management
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS upda...
JacobJustice
Active Contributor
11 months ago3 unread comments
New
Miscellaneous
673Views
11likes
3Comments
Be able to block Client Input during Unattended Access
There really needs to be an option to block client input during Unattended Access. We have over 400 clients installed and there are numerous times in a day when we are responding to a ticket and cann...
bhartwell13
Active Contributor
9 months ago4 unread comments
Delivered
Remote Support
Unattended Support
649Views
7likes
4Comments
We want to be able to delete Remote Execution Jobs
Please implement an option for us to be able to delete one-time and re-occurring jobs that we won't be needing anymore.
CS_HelpDesk
GoTo Contributor
11 months ago1 unread comment
New
Administration
413Views
8likes
1Comment
Last Modified Date For Helpdesk Queue
When looking at open tickets, we need to be able to sort the tickets by last modified date. I currently have no way to quickly determine what tickets have been sitting idle in the queue. This wou...
Will_BEC
Active Contributor
9 months ago2 unread comments
Reviewed by moderator
Ticketing
544Views
6likes
2Comments
Adjust Managed Device, GTR Agent Removal Process
We noticed that a user can uninstall an agent, which removes the managed device wih no notice to admins. I would like a feature wherean alert or notification sent to admins when an agent is unistall...
igordmitruk
Active Contributor
3 months ago
New
74Views
1like
0Comments
Dashboard in GoToResolve should be "clickable"
The Dashboard in GoToResolve is a nice start, but it is incomplete as it stands. It should be clickable to take the user to the source of the information that was presented in the Dashboard.
Boyd B.
Contributor
2 years ago2 unread comments
New
Device Console
637Views
8likes
2Comments
Add Option to Remove 5-Minute Countdown After Resolve Session
My team is not sure why there is a 5-minute countdown timer after disconnecting a remote session, but it has caused issues, especially when sessions are connected from Android. For whatever reason, ...
ReliefPC
Active Contributor
4 months ago
New
50Views
1like
0Comments
Remote Execution and Windows Updates
When creating a remote execution job and running it, the devices that are offline fail. There should be a selection box to have the offline devices run the execution the next time they are online. ...
pbartholomew
Active Contributor
12 months ago
New
Device Groups
244Views
7likes
0Comments

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.

124 IdeasLatest Activity: 19 hours ago

Tags

Remote Support28 Topics
Ticketing22 Topics
Unattended Support19 Topics
Reporting10 Topics
Administration10 Topics
Device Console7 Topics
Device Groups6 Topics
Customization5 Topics
Miscellaneous5 Topics
Helpline2 Topics