GoTo Resolve Community Ideas

RevDarkman · ‎10-07-2022

Hi All Is there a way to export all tickets and comments either as a spreadsheet or pdf?

efanning · ‎12-14-2022

On Helpdesk, if we can't get an auto refresh, is it possible to have a refresh button added so we don't have to navigate from Helpdesk to another area like Support and then back again to get it to refresh the ticket list?

douga1978 · ‎02-08-2023

It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.

efanning · ‎11-14-2022

Would like a way to be able to keep a view in Helpdesk. Would be a nice feature to be able to come out of editing a ticket and not have to switch back to 100 per page and sort by "Assigned To" ever time.

StevenJP · ‎11-09-2022

It seems as though there is no way of creating an email for the end user when manually adding a Ticket.

matt2777 · ‎08-18-2022

Hi there, Is it possible to change the default email for helpdesk tickets. I am using helpdesk@company.gotoresolve.com but would like to change the email address to work automatically with our company domain hosted on google. Regards. Matt

GoTo Resolve Community Ideas

GoTo Resolve Community Ideas

The ability to report on tickets and export the results

Refresh on tickets

Reporting for Alerts

Keep sorting format on HelpDesk

Assign / Edit user email to help desk tickets

The ability to change the ticketing email address