On Helpdesk, if we can't get an auto refresh, is it possible to have a refresh button added so we don't have to navigate from Helpdesk to another area like Support and then back again to get it to refresh the ticket list?
... View more
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.
... View more
Would like a way to be able to keep a view in Helpdesk. Would be a nice feature to be able to come out of editing a ticket and not have to switch back to 100 per page and sort by "Assigned To" ever time.
... View more
Hi there,
Is it possible to change the default email for helpdesk tickets. I am using helpdesk@company.gotoresolve.com but would like to change the email address to work automatically with our company domain hosted on google.
Regards. Matt
... View more