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Jeff_'s avatar
Jeff_
Active Contributor
2 years ago
Solved

Ticket Status "Blocked" ?

What do the different default Ticket Statuses mean as far as functionality goes? - Open, In Progress, Blocked, Closed .  I couldn't find any definitions anywhere.

  • Jeff_  Blocked is usually used in ticketing when something cannot progress because there is another dependent. Some examples would be if someone was waiting for QA, waiting for customer response, waiting on a dependent feature release, etc.   Basically in between progress and closing successfully, there is an option to block until the blocker is removed (whatever you are waiting for) and the ticket can progress.

3 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Jeff_  Blocked is usually used in ticketing when something cannot progress because there is another dependent. Some examples would be if someone was waiting for QA, waiting for customer response, waiting on a dependent feature release, etc.   Basically in between progress and closing successfully, there is an option to block until the blocker is removed (whatever you are waiting for) and the ticket can progress.

  • Jeff_'s avatar
    Jeff_
    Active Contributor
    2 years ago

    Somewhat... but what does "Blocked" mean as a status?