The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

cbmorehouse's avatar
cbmorehouse
Active Contributor
3 years ago
Solved

Unable to add device to group

We recently started having an issue where we can't add a device to any of the groups we've created. When I choose the group to add it to it refreshes and stays in the "Not in a group" area. Anyone el...
  • GoTo_Robi's avatar
    GoTo_Robi
    3 years ago

    Hi,

    Thanks for your reports.

    I have asked engineering to check the case immediately.

    We handle it with priority.

    I will make sure to keep you posted.

    Br,

    Robi

GoTo_Robi's avatar
GoTo_Robi
GoTo Contributor
3 years ago

Hi,

Thanks for your reports.

I have asked engineering to check the case immediately.

We handle it with priority.

I will make sure to keep you posted.

Br,

Robi

RayJarred's avatar
RayJarred
Visitor
3 years ago

Wow that was quick 🙂

Seems to be allowing me to add devices to groups now

 

 

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    3 years ago

    Hi all,

    The fix went live approx. an hour ago and all device group moves were successful recently.

    Sorry for the inconvenience and thanks again!

    Br,

    Robi 

    • ramonbakker's avatar
      ramonbakker
      Active Contributor
      3 years ago

      I have this problem as well for some devices (still). "Failed to add device to group"

       

      Also when filtering and selecting label, the window which should show the filterable labels keeps loading a spinner.

       

      And, the Device groups page in the admin panel does not show any groups, although there is one.

      When i click Manage next to a group, the page keeps loading as well.

       

      Lots of errors and things that does'nt work, not very welcome to a newcomer which was planning to buy a subscription.