The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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rcota's avatar
rcota
Active Contributor
4 years ago
Solved

Unable to Save or Email in Help Desk Tickets

Has anyone had the issue where they are unable to Save a Ticket in the Help Desk? This started around mid day on 8/24/22, when we go to the Help Desk and Add a Ticket, when we fill out the informatio...
  • Kumaresan's avatar
    Kumaresan
    4 years ago

    Hi rcota! - We are sorry for the inconvenience.  We haven't any heard any other report related to ticket creation/email ticket creation. If you can DM your account detail (email) I can investigate and help in this case. 

Kumaresan's avatar
Kumaresan
GoTo Contributor
4 years ago

Hi rcota! - We are sorry for the inconvenience.  We haven't any heard any other report related to ticket creation/email ticket creation. If you can DM your account detail (email) I can investigate and help in this case. 

  • rcota's avatar
    rcota
    Active Contributor
    4 years ago

    Kumaresan , thank you! Their engineer team fixed the issue in the backend, appreciate the reply and the help!