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LoganY's avatar
LoganY
Active Contributor
4 months ago
Solved

Unable to Verify Unattended Access after deployment

We have recently deployed the GoTo Resolve Unattended Access via our Intune Tenant. 

We have tested it out with other machines via Intune before mass deploying. All was working for test machines, remote connection, verifying devices in console etc. 

Since starting to deploy to all intune machines 700+ the first 100 were pushed into the devices tab in GoTo. The issue we faced is we are unable to verify any of the devices. Error we get is "Device Verification Failed" 

Has anyone else ran into this? We are licensed for 1200 Machines. We used the .MSI & Win32 

Version 1.20.9.5687

working on uninstalling via Intune to see if reinstalling does anything. 

 

  • LoganY's avatar
    LoganY
    2 months ago

    Hi Kate,

    Apologies on the long awaited reply.

    It was due to the package being assigned to a group but the group was deleted. 

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  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi LoganY Nice to see you, glad it's working. Thanks for taking the time to share the reason behind the issue.

  • LoganY's avatar
    LoganY
    Active Contributor
    2 months ago

    Hi Kate,

    Apologies on the long awaited reply.

    It was due to the package being assigned to a group but the group was deleted. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi LoganY 

    Welcome to the Community. Are you still experiencing this and did uninstall/reinstall help? Are there any other admins experiencing the same issue?