Forum Discussion

DRC-WV's avatar
DRC-WV
Active Contributor
5 months ago

Unattended access connecting into RDP sessions on Windows Server instead of to the console

We started having a problem yesterday where we were unable to connect to several unattended devices (all Windows Servers). I was only able to connect to 1 out of the 5 or 6 I tried. I had several of ...
  • GoTo_Robi's avatar
    GoTo_Robi
    3 months ago

    Thanks, everyone, for the feedback and cooperation!

    In a day or two, we will launch changes to support the VM and Terminal server cases and support the previous behavior:

    • In case of a non-multi session environment, the GoTo Resolve session joins the running RDP session.
    • If multiple sessions are allowed, then we open the console session's screen (instead of today, where you join the latest running RDP session), so this will go back to the original logic.

    Later this year we will enhance the functionality and you will be able to select among the running RDP sessions or open the console.

ChrisNeils's avatar
ChrisNeils
New Contributor

The way it worked before was fine. If servers and terminal server weren't supported then why did the sales rep sell us on the fact that it did? It worked fine during the trial and up until this last update. I don't understand how you can have this product and not have it support servers and/or terminal servers. What do you think IT is exactly? These are beyond crucial to have for our jobs. I am honestly flabbergasted at this response. 

GoTo_Robi's avatar
GoTo_Robi
GoTo Contributor
3 months ago

Thanks, everyone, for the feedback and cooperation!

In a day or two, we will launch changes to support the VM and Terminal server cases and support the previous behavior:

  • In case of a non-multi session environment, the GoTo Resolve session joins the running RDP session.
  • If multiple sessions are allowed, then we open the console session's screen (instead of today, where you join the latest running RDP session), so this will go back to the original logic.

Later this year we will enhance the functionality and you will be able to select among the running RDP sessions or open the console.

  • DRC-WV's avatar
    DRC-WV
    Active Contributor
    3 months ago

    Thank you for that update on this issue!  That is all very welcome news as far as what is coming in the near short term and also for what you have planned for the later this year.  This should get us back to where this product is much more usable in these environments.  Should we assume these servers will update the Unattended component automatically after this update is released?  Thanks again!

    • GoTo_Robi's avatar
      GoTo_Robi
      GoTo Contributor
      3 months ago

      Hi all,

      That is correct. All the applets will auto-upgrade.

      The new version (1.19.2.5099) went live yesterday and we will upgrade the endpoints in phases in the next few days.

      Thanks for your cooperation, and sorry for the inconvenience.