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Unattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.
Thank you, I've received your email/script! As soon as I can schedule time with the user to uninstall, run the script, and reinstall, I'll mark this question as answered!
Correction: the script does not appear to be attached to the email you sent.
It was most likely stripped from the email for security. I've uploaded it to OneDrive and shared a link to it with you via email, hopefully you are able to access it this way.
Glenn, Could i get that script? I'm having the same issue on multiple computers.
Good morning Glenn,
I was able to finally run your script today.. but it doesn't seem to have worked. I've run the script:
.\cleanGTR_v5.ps1
Cleanup starting
Unattended folder does not exist
Continue with manual cleanup...
Killing any remaining process...
Deleting folders...
Cleaning registry...
Cleaning certificate storage...
Cleanup finishedbut i still have the error:
GoToAssist Remote Support Installation Failed
I've run the script, and restarted and tried the installer. Still the same issue. Is there any other steps i could try?
OneDrive link worked like a treat. Thanks, again!
