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tophneal's avatar
tophneal
Active Contributor
2 years ago
Solved

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    2 years ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi tophneal,

 

I believe this is a result of some files being left behind after Unattended access was removed, and that rebooting the computer will clear them out. Just incase that does not correct the issue, I am going to email you a zipped cleanup script that will remove any lingering files from the previous install.

 

Kevin_C's avatar
Kevin_C
Active Contributor
2 years ago

I have the same issue. Can I please get the file to run so I can clean this pc up?

 

Thanks!