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Forum Discussion
tophneal
2 years agoActive Contributor
Unattended agent not correctly reinstalling
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
- 2 years ago
If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.
SBrown42
2 years agoContributor
I had the same issue over the weekend manually updating a whole site where the auto-update just failed to work. I got around the issue by using GTR to go to one server and then RDP'ing from there to the server with the issue, removing GTR, rebooting and then re-installing GTR using the EXE file. The MSI kept telling me there was a CAB file missing.
DSD_SteveP
2 years agoNew Contributor
Success. Uninstalled and reinstalled running exe installer as administrator. Thank you.