Forum Discussion

tophneal's avatar
tophneal
Active Contributor
2 years ago
Solved

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    2 years ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

SBrown42's avatar
SBrown42
Contributor
2 years ago

I had the same issue over the weekend manually updating a whole site where the auto-update just failed to work.  I got around the issue by using GTR to go to one server and then RDP'ing from there to the server with the issue, removing GTR, rebooting and then re-installing GTR using the EXE file.  The MSI kept telling me there was a CAB file missing.

DSD_SteveP's avatar
DSD_SteveP
New Contributor
2 years ago

Success.  Uninstalled and reinstalled running exe installer as administrator.  Thank you.