Forum Discussion

tophneal's avatar
tophneal
Active Contributor
8 months ago

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    4 months ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

GlennD's avatar
GlennD
GoTo Manager

Hi tophneal,

 

I believe this is a result of some files being left behind after Unattended access was removed, and that rebooting the computer will clear them out. Just incase that does not correct the issue, I am going to email you a zipped cleanup script that will remove any lingering files from the previous install.

 

JDG15's avatar
JDG15
New Contributor
6 months ago

I had been experiencing same error "Goto Resolve installation failed Can't create working folder" can I request for the script to resolve this one. Thanks.

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago

    Hi JDG15, email sent.

     

    • madg1642's avatar
      madg1642
      New Member
      6 months ago

      Hi
      I am having the same issue. Can you send me the clean up script?