Forum Discussion

tophneal's avatar
tophneal
Active Contributor
2 years ago
Solved

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    2 years ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi tophneal,

 

I believe this is a result of some files being left behind after Unattended access was removed, and that rebooting the computer will clear them out. Just incase that does not correct the issue, I am going to email you a zipped cleanup script that will remove any lingering files from the previous install.

 

Colboy's avatar
Colboy
Visitor
2 years ago

Glenn,

Sorry I am having difficulty with installing GoTo Resolve on a few devices. 'Cannot create a working folder'. I believe you have a PowerShell script that will help resolve this matter, please can I ask for a copy of the script to run? Many thanks Colin 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Colboy, email sent

     

    • BryanP's avatar
      BryanP
      New Member
      2 years ago

      Can i also have this script, having the same issues on our deployment as well.

       

      Also, are there plans to fix this in a future release?

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        BryanP Email sent