Forum Discussion

tophneal's avatar
tophneal
Active Contributor
2 years ago
Solved

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    2 years ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

Colboy's avatar
Colboy
Visitor
2 years ago

Glenn,

Sorry I am having difficulty with installing GoTo Resolve on a few devices. 'Cannot create a working folder'. I believe you have a PowerShell script that will help resolve this matter, please can I ask for a copy of the script to run? Many thanks Colin 

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Colboy, email sent

 

  • BryanP's avatar
    BryanP
    New Member
    2 years ago

    Can i also have this script, having the same issues on our deployment as well.

     

    Also, are there plans to fix this in a future release?

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      BryanP Email sent

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.