Forum Discussion

SupportMW's avatar
SupportMW
Active Contributor
2 months ago

Unattended devices need to be removed message ??

I just got the following message "Some of your devices need to be removed and re-added to ensure proper functioning. Learn more"  When I clicked on show me the affected devices, the result is 496 of my 504 devices need to be removed?  

What happened over the weekend?  I can't remove and reinstall 500 devices, is this some type of reporting error?  

    • SupportMW's avatar
      SupportMW
      Active Contributor
      2 months ago

      I ran windows updates and verified my PC is up to date.  This is happening to all our techs and just started over the weekend.  We have 500 remote devices showing that they need to be readded.  What changed??

       

      • KateG's avatar
        KateG
        GoTo Manager
        2 months ago

        Thanks for confirming. I'm not sure what happened, but I see that you are currently working with our support team on this. Thanks for reaching out to them, they should be able to assist you further.