I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices list either. I've restarted the service, and connected via End User access. Is a reboot required? What else might be causing this issue?
Hi Boyd B.
What operating system is the laptop running? After you went through the installation process did you see the computer in the Unverified devices list?
Windows 10
Where do I find the unverified devices list?
If you are signed into your account on the website any new devices that are added should appear like this on your Devices page:
After the Unattended installer has run the software will try to connect to our servers at which point it appears on the Devices page. It's possible some local firewall/security software could block the connection to our servers.
