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Boyd B.'s avatar
Boyd B.
Contributor
3 years ago
Solved

Unattended service reports status Offline

I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices ...
  • GoTo_Robi's avatar
    GoTo_Robi
    3 years ago

    Hi Boyd B. 

    Did you rename the name of the installer when you downloaded and executed it?

    The name has a long string in it, that is a must to keep.

    We will check in detail if it does not work.

    Thx,

    Robi