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Forum Discussion
Solved
Unattended service reports status Offline
I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices ...
Which port does the unattended application use to communicate?
This is my devices page looks like:
Hi Boyd B.
Did you rename the name of the installer when you downloaded and executed it?
The name has a long string in it, that is a must to keep.
We will check in detail if it does not work.
Thx,
Robi
As a matter of fact, I did rename it. Kind of annoying that you can't. Might be good to document that, no?
Totally agree! We will make it more prominent. We have it documented under https://support.goto.com/resolve/help/getting-started-add-devices but it should be in the product to emphasize it.
Thanks for the hint, we will do that soon.
Br,
Robi
