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Forum Discussion
Boyd B.
3 years agoContributor
Unattended service reports status Offline
I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices ...
Boyd B.
3 years agoContributor
Which port does the unattended application use to communicate?
This is my devices page looks like:
GoTo_Robi
3 years agoGoTo Contributor
Hi Boyd B.
Did you rename the name of the installer when you downloaded and executed it?
The name has a long string in it, that is a must to keep.
We will check in detail if it does not work.
Thx,
Robi
- Boyd B.3 years agoContributor
As a matter of fact, I did rename it. Kind of annoying that you can't. Might be good to document that, no?
- GoTo_Robi3 years agoGoTo Contributor
Totally agree! We will make it more prominent. We have it documented under https://support.goto.com/resolve/help/getting-started-add-devices but it should be in the product to emphasize it.
Thanks for the hint, we will do that soon.
Br,
Robi