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WAG-244's avatar
WAG-244
New Contributor
2 years ago

Video problem when connecting to a remote machine with HDR turned on

When I connect to a machine with HDR turned on the video corrupts every time I move the mouse or press a key.  The best way I can desribe it is the screen blurs, flashes and reminds me of 8-bit graph...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi WAG-244, welcome to the community.

 

I just ran a test session with HDR enabled (I typically have it disabled), and while the screen looks more muted (like a blue light filter is on), I did not see any flashes or image distortion like you have experienced. I connected from a Mac Book Pro with a 1080 screen to my PC:

  • Windows 11
  • Nvidia 1080 Ti video card HDR enabled
  • 2560 x 1440 Resolution @ 144hz

Where you using the desktop console or running the session in your browser? Are you able to provide more details about your clients computers?