The GoTo Community is currently in Read Only mode, we apologize for any inconvenience. Please contact our support team if you need assistance https://support.goto.com/   

Forum Discussion

bill_AZ's avatar
bill_AZ
Active Contributor
3 years ago
Solved

Zero Trust Verification Failed - Be sure this device and your device are set to the right time zone

Hello - We recently deployed GoToResolve agent on a remote PC using Microsoft Intune. It's been working well for several months. Today when we try to verify the device we are getting a 'Zero Trust Ve...
  • GlennD's avatar
    GlennD
    3 years ago

    bill_AZ It was just pointed out to me that there is a Remote Execution option that might resolve this for you

     

GlennD's avatar
GlennD
GoTo Manager
3 years ago

bill_AZ It was just pointed out to me that there is a Remote Execution option that might resolve this for you

 

  • bill_AZ's avatar
    bill_AZ
    Active Contributor
    3 years ago

    Hi Glenn - Thanks for the quick response. Its a Windows 11 Pro OS, Dell OptiPlex Micro 7010 with nothing else installed aside from the OOBE Windows/ Dell applications.

     

    The issue happens during the Zero Trust Verification process when validating a new device. I don't think the Remote Execution will work before the device is validated, however I could be wrong. 

     

    Thanks - Bill