Welcome! The GoTo Community is currently in Read Only mode while we work on an exciting platform update.
If you need assistance, please contact our toll-free 24/7 Support 

Forum Discussion

DWstaff's avatar
DWstaff
New Member
3 years ago

Admin Access

Our current admin is no longer at the company, so we need help in determining how to change or update our admin.

1 Reply

Replies have been turned off for this discussion
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi DWstaff, welcome to the community.

     

    If the former Admin did not leave their credentials (so you. cannot sign in as them) and their email has already been deactivated (so you cannot reset their password and sign in as them), you will need to call our toll-free support for help with this. We will need to verify some things before making someone else the admin.