Forum Discussion

kenklabeltraxx's avatar
kenklabeltraxx
Active Contributor
5 years ago

Black screen when connecting to Windows machines with Trend Micro installed

I have several customer now with Windows computers running Windows 10 Pro, Windows 2016 Server or 2019 Server where Trend Micro AV is installed. I try to connect with Go To Assist Unattended Support ...
  • GlennD's avatar
    GlennD
    5 years ago

    Hi kenklabeltraxx 

     

    I'm afraid you will need to dig into the Trend Micro settings to find an option to either allow GoToAssist or have your client temporarily disable it before any support sessions. 

     

GlennD's avatar
GlennD
GoTo Manager
5 years ago

Hi kenklabeltraxx 

 

I'm afraid you will need to dig into the Trend Micro settings to find an option to either allow GoToAssist or have your client temporarily disable it before any support sessions.