Forum Discussion

relianceadmin's avatar
relianceadmin
Active Contributor
5 years ago

Can't login on Fresh Windows 7 install

Good day,

I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do anything. It just sits there at the login. I have network connections and I was able to use the software a few days ago on the exact same machine before I had to reinstall Windows.

 

I've downloaded the installer fresh from the website. The program sits in the system tray, not indivating any problems.

 

I can login to the web interface on Chrome and see all the remote amchines, but I can't launch the opener.

 

What am I doing wrong? GTA used to run on anything and everything with none of this trouble.

Problem
  • GlennD's avatar
    GlennD
    5 years ago

    Hi,

    For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi there,

    You mentioned you had to recently reinstall the entire Windows 7 operating system.  May I ask why this was needed?

    • relianceadmin's avatar
      relianceadmin
      Active Contributor
      5 years ago

      The install was about 6 years old, moved over from another SSD a couple years ago and has gone through a couple video card swaps. I was having problems with a current video card driver conflicting with an old driver that had some leftover bits in the system that I couldn't find. It was at the point that it was just easier to reinstall, which solved the video card problem.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        Are you able to test the connection with a different or completely new user account there?