Forum Discussion

relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago
Solved

Can't login on Fresh Windows 7 install

Good day, I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do ...
  • GlennD's avatar
    GlennD
    6 years ago

    Hi,

    For a fresh install of Windows 7 you need to install Service Pack 3 before you will be able to run GoToAssist. This is because we no longer support legacy versions of TLS. This is also why Windows XP will not work with GoToAssist.

     

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi there,

You mentioned you had to recently reinstall the entire Windows 7 operating system.  May I ask why this was needed?

relianceadmin's avatar
relianceadmin
Active Contributor
6 years ago

The install was about 6 years old, moved over from another SSD a couple years ago and has gone through a couple video card swaps. I was having problems with a current video card driver conflicting with an old driver that had some leftover bits in the system that I couldn't find. It was at the point that it was just easier to reinstall, which solved the video card problem.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Are you able to test the connection with a different or completely new user account there?

    • relianceadmin's avatar
      relianceadmin
      Active Contributor
      6 years ago
      AshC wrote:

      Are you able to test the connection with a different or completely new user account there?

      Diffrent user accounts do not effect what happens.

    • q-ry's avatar
      q-ry
      New Contributor
      6 years ago

      I am experiencing the same issue, but in my case I did not reinstall the OS. I run g2ax from a dedicated VM that is returned to its original snapshot after every use, unless I apparently am required to update the g2ax version and I create a new snapshot before doing any online stuff. The last time this was done was on July 3 and was related to an attempt to fix the saved credentials on the 1610 build.

       

      As I found out yesterday, with a customer waiting, which annoyes the hell out of me, I am no longer able to log in with that very same build and it seems to me this must be related to the updated login service v1.23.0 from October 10.  An interesting fact here is that the logo in the top of the login screen is missing and this seems to indicate some bad html/css/js coding in that page or at least ask for internet explorer features that were not in the previous version. The only version I can still login with is the 1544 build but this instantly upgrades me to the 1673 build that asks me to enter my credentials again on the crippled login page.

      • relianceadmin's avatar
        relianceadmin
        Active Contributor
        6 years ago
        q-ry wrote:

        An interesting fact here is that the logo in the top of the login screen is missing and this seems to indicate some bad html/css/js coding in that page or at least ask for internet explorer features that were not in the previous version.

        Oh, I have that same "missing logo" at the top of the login page. I guess I was more concerned about not being able to login that I didn't think to mention it. It has the "Red X" broken image displayed,