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Forum Discussion
relianceadmin
6 years agoActive Contributor
Can't login on Fresh Windows 7 install
Good day,
I installed GTA Expert on a fresh Windows 7 install and I cannot log into the software. I get the login screen where it asks for the username, which I type in. Clicking "next" doesn't do ...
AshC
6 years agoRetired GoTo Contributor
Hi there,
You mentioned you had to recently reinstall the entire Windows 7 operating system. May I ask why this was needed?
relianceadmin
6 years agoActive Contributor
The install was about 6 years old, moved over from another SSD a couple years ago and has gone through a couple video card swaps. I was having problems with a current video card driver conflicting with an old driver that had some leftover bits in the system that I couldn't find. It was at the point that it was just easier to reinstall, which solved the video card problem.
- AshC6 years agoRetired GoTo Contributor
Are you able to test the connection with a different or completely new user account there?
- relianceadmin6 years agoActive Contributor
AshC wrote:Are you able to test the connection with a different or completely new user account there?
Diffrent user accounts do not effect what happens.
- q-ry6 years agoNew Contributor
I am experiencing the same issue, but in my case I did not reinstall the OS. I run g2ax from a dedicated VM that is returned to its original snapshot after every use, unless I apparently am required to update the g2ax version and I create a new snapshot before doing any online stuff. The last time this was done was on July 3 and was related to an attempt to fix the saved credentials on the 1610 build.
As I found out yesterday, with a customer waiting, which annoyes the hell out of me, I am no longer able to log in with that very same build and it seems to me this must be related to the updated login service v1.23.0 from October 10. An interesting fact here is that the logo in the top of the login screen is missing and this seems to indicate some bad html/css/js coding in that page or at least ask for internet explorer features that were not in the previous version. The only version I can still login with is the 1544 build but this instantly upgrades me to the 1673 build that asks me to enter my credentials again on the crippled login page.
- relianceadmin6 years agoActive Contributor
q-ry wrote:An interesting fact here is that the logo in the top of the login screen is missing and this seems to indicate some bad html/css/js coding in that page or at least ask for internet explorer features that were not in the previous version.
Oh, I have that same "missing logo" at the top of the login page. I guess I was more concerned about not being able to login that I didn't think to mention it. It has the "Red X" broken image displayed,