Forum Discussion

kstewardson's avatar
kstewardson
Active Contributor
4 years ago

CLicking a remote assist link starts download then errors out with code 12029

We have remote support for an application and they use GoToAssist.   On this one computer suddenly when it goes to start downloading gotoassist app after clicking the connection link in email, it...
  • kstewardson's avatar
    kstewardson
    4 years ago
    Well after trying a bunch of stuff, finally figured out the TLS 1.1 and TLS 1.2 were not checked as enabled in Internet Options. And i guess in the weeks since it worked fine and then today GoToAssist dropped support for TLS1.0?
    Anyway, it's working now.
GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi kstewardson 

 

That is a connection error, sometimes it can be the result of security software, other times it is something else. What version of Windows does the computer that is having trouble run, and do you know if it is up to date with its Windows updates?