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RafalW's avatar
RafalW
Active Contributor
7 years ago

GoTo Opener encountered an error after initialization: The server deliveredthe unexpected content

Hi I cannot start remote session with GoTo Opener. I've got an error after initialization: "The server delivered the unexpected content-type application/x-msdownload. Failed to download GoToAssis...
  • RafalW's avatar
    RafalW
    7 years ago

    Finally I solved the issue by adding server certificate. After comparing with one system working, two certificates were missing. Since it was late Friday and haven't had time to verify which one is must, so I added both:

    VeriSign Universal Root Certification Authority
    DigiCert SHA2 Secure Server CA
    Just for my notes, could you verify which one exactly was missing (is used by your web services)?

    Rafal

RafalW's avatar
RafalW
Active Contributor

Yes, I started it on my laptop connected to the same router and GoTo Opener run with no issues.
There is no any firewall or antyvirus running on a computer which has the problem. Also I'm logged in as an Administrator.

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

RafalW  What operating system is being affected?

 

Which browser versions were tested?

 

If locally connected to the network, have you tested safemode for anything unseen that may be blocking the connection?

  • RafalW's avatar
    RafalW
    Active Contributor
    7 years ago

    What operating system is being affected?

    Windows 7 Embedded

     

    Which browser versions were tested?

    Firefox Portable and Internet Explorer

     

    If locally connected to the network, have you tested safemode for anything unseen that may be blocking the connection?
    No

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      RafalW If this is an embedded windows version, can you be specific about the hardware in use?  Is it some sort of customized endpoint?

      • RafalW's avatar
        RafalW
        Active Contributor
        7 years ago

        Hi

         

        Still have that problem.

        This is standard computer, with standard hardware, any specific parts are connected to the system via network card (different that one used for internet connection).  We have similar systems installed on many sites and it's the only one where we have the issue. I know that the 1st answer is firewall but we were open firewall and it still doesn't work. 
        From Logs it looks like the problem is with downloading server certificate:

        17:18:21 1230 loading https://builds.getgocdn.com:443/builds/g2ax/1599/g2ax_customer_combined_dll_core_win32_x86.exe
        17:18:21 1230 configuring request
        17:18:21 1230 sending request
        17:18:41 13F0 HttpSendRequestEx async error 12057
        17:18:41 1230 error checking server certificate revocation;cnt=1
        17:18:42 13F0 HttpSendRequestEx async error 12057
        17:18:42 1230 error checking server certificate revocation;cnt=2
        17:18:43 1398 HttpSendRequestEx async error 12057
        17:18:43 1230 error checking server certificate revocation;cnt=3
        17:18:44 13F0 HttpSendRequestEx async error 12057
        17:18:44 1230 error checking server certificate revocation;cnt=4
        17:19:20 1398 HttpSendRequestEx async error 12057
        17:19:20 1230 error checking server certificate revocation;cnt=5
        17:19:21 13C8 HttpSendRequestEx async error 12057
        17:19:21 1230 error checking server certificate revocation;cnt=6
        17:19:26 1230 I: downloaded 0 bytes in 64958 milliseconds (0.0 KiB/s)
        17:19:26 1230 I: endpointDownloadMetrics: bytesDownloaded=0&cscErrorCount=6&displayedAuthUi=false&displayedUi=true&hostName=builds.getgocdn.com&requestUrl=https%3a%2f%2fbuilds.getgocdn.com%3a443%2fbuilds%2fg2ax%2f1599%2fg2ax_customer_combined_dll_core_win32_x86.exe&resolvedHostAddr=78.108.120.124&result=ECOsInetError.eSEC_CERT_REV_FAILED&timeBlockedInUi=4492&timeToConnect=0&timeToDownload=0&totalTime=64958
        17:19:26 1230 E: [downloadEndpoint] completed: 14057 (ECOsInetError::eSEC_CERT_REV_FAILED), The API HttpSendRequestEx failed with code 12057.
        Error returned at , taskdownload.cpp:218
        Error occurred at , downloaderapp.cpp:1844
        Error occurred at , downloaderapp.cpp:1791
        17:19:26 1230 I: [completeInstall] started
        17:19:26 1230 I: [leaveSingleInstance] started
        17:19:26 1230 I: [startSendTelemetry] started
        17:19:26 1230 I: [notifyUserIfFatalError] started
        17:19:26 1230 E: flow error (not displayed):
        (14057) "ECOsInetError::eSEC_CERT_REV_FAILED"
        The API HttpSendRequestEx failed with code 12057.
        Error returned at , taskdownload.cpp:218
        Error occurred at , downloaderapp.cpp:1844
        Error occurred at , downloaderapp.cpp:1791
        17:19:26 1230 E: displaying error:
        GoTo Opener encountered an error:
        The download server builds.getgocdn.com is untrusted.
        Failed to download GoToAssist from our servers.

        I really don't know how to solve the issue. If you give me any advise it would be appreciated.

         

        Rafal