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GoTo Opener Error "Timestamp signature or certificate could not be verified or is malformed"
Attempting to set up a session for a user and get the following: Log files here: https://pastebin.com/7eZRpQ7N Tried installing security certificates from this fix but got the same resul...
I solved the problem.
The problem arises if windows (for some reason) “do not automatically update root certificates”. This has many other issues.
1. Download https://www.digicert.com/util/ digicert certificate utility for windows
2. Run the utility and from the menu select “tools” and then AutoRootUpdate.
3. Change the setting to ‘Disabled’ . (Yes ‘Disabled’). Problem solved
Have there been any updates for this issue. I am getting the same error message and have been unable to install the application to have remote support from a vendor.
Hi,
I apologize for the frustration that this issue has been causing you. We have tried unsuccessfully to recreate the issue internally but what we believe what is happening is Windows is unable to update it's internal certificate revocation lists for some reason and sees the existing database as invalid. Unfortunately, there are a number of things that could cause this (firewalls etc), so it might not be the same for each of you.
You should be able to verify this by inspecting the downloaded file as described here: https://www.sslsupportdesk.com/how-to-verify-a-digital-code-signing-signature-in-windows/
The workaround currently is to use the standalone Customer app: https://support.logmeininc.com/gotoassist-remote-support/help/use-the-gotoassist-customer-attended-standalone-application-single-executable-for-windows-g2ars050032
