Forum Discussion

paulwsyd's avatar
paulwsyd
New Member
6 years ago
Solved

GoTo Opener Error "Timestamp signature or certificate could not be verified or is malformed"

Attempting to set up a session for a user and get the following:   Log files here: https://pastebin.com/7eZRpQ7N   Tried installing security certificates from this fix but got the same resul...
  • manoliar's avatar
    manoliar
    5 years ago

    I solved the problem.
    The problem arises if windows (for some reason) “do not automatically update root certificates”. This has many other issues.
    1. Download https://www.digicert.com/util/ digicert certificate utility for windows
    2. Run the utility and from the menu select “tools” and then AutoRootUpdate.
    3. Change the setting to ‘Disabled’ . (Yes ‘Disabled’). Problem solved

brianmiller_tui's avatar
brianmiller_tui
Visitor
6 years ago

Have there been any updates for this issue. I am getting the same error message and have been unable to install the application to have remote support from a vendor.

GlennD's avatar
GlennD
GoTo Manager
6 years ago

Hi,

 

I apologize for the frustration that this issue has been causing you. We have tried unsuccessfully to recreate the issue internally but what we believe what is happening is Windows is unable to update it's internal certificate revocation lists for some reason and sees the existing database as invalid. Unfortunately, there are a number of things that could cause this (firewalls etc), so it might not be the same for each of you.

 

You should be able to verify this by inspecting the downloaded file as described here: https://www.sslsupportdesk.com/how-to-verify-a-digital-code-signing-signature-in-windows/  

 

The workaround currently is to use the standalone Customer app: https://support.logmeininc.com/gotoassist-remote-support/help/use-the-gotoassist-customer-attended-standalone-application-single-executable-for-windows-g2ars050032