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Forum Discussion
Gotoassist - install Just hangs with client
Trying to install client - so we can do unattended support - I have tried to send installer (MSI) 24mb really ? Sent email with code, windows allowed download of file and said it was connected and...
I'm having the same problem Windows10 Pro. Start the client but nothing happens, eventually goes into timeout.
Thank you. The most common cause for what you are describing is a firewall blocking out software from connecting, which is why it eventually times out. If this is a personal computer at home and you have a software firewall installed like Norton or McAfee, review the recently blocked applications and look for GoToAssist so you can allow it.
Thanks Glenn, I don't have any special firewall products installed other then the regular windows one
Hi mihai2025, so are you trying to join a support session so someone can work on your computer, or are you trying to connect to someone else's computer?
Yes, I'm trying to join a support session so someone can work on my computer
