The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
mlovejoyperf
8 months agoNew Member
Gotoassist - install Just hangs with client
Trying to install client - so we can do unattended support - I have tried to send installer (MSI) 24mb really ? Sent email with code, windows allowed download of file and said it was connected and...
GlennD
8 months agoGoTo Manager
Thank you. The most common cause for what you are describing is a firewall blocking out software from connecting, which is why it eventually times out. If this is a personal computer at home and you have a software firewall installed like Norton or McAfee, review the recently blocked applications and look for GoToAssist so you can allow it.
mihai2025
8 months agoNew Member
Thanks Glenn, I don't have any special firewall products installed other then the regular windows one