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IBUS's avatar
IBUS
Active Contributor
7 months ago

GoToAssist Agent Vulnerabilities

Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Sho...
Kaz111's avatar
Kaz111
Active Contributor

What version of agent(s) are you on?  I have both V4 and V5 installed and I do not have the directory: c:\program files\goto .

 

On my Win 10 computer, the DLL files you listed are stored at AppData\Local\Programs\LogMeIn\GoToAssist Agent Desktop Console

  • Kaz111's avatar
    Kaz111
    Active Contributor
    7 months ago

    Was already on 64-bit version of V5 desktop, version 5.9.1.101

     

    Downloaded from your link and reinstalled 64-bit version.  Same version appeared: 5.9.1.101.

     

    None of the two DLL files you listed are located at c:\program files\goto\gotoassist agent desktop console.  This directory does not exist on my end.  Still located at: AppData\Local\Programs\LogMeIn\GoToAssist Agent Desktop Console

    • KateG's avatar
      KateG
      GoTo Moderator
      7 months ago

      Hi IBUS Welcome to the GoTo Community. Kaz111 great to see you and thanks for your help here. 

       

      Our team is currently evaluating this and we will post an update as soon as we learn more on the situation. Thanks very much for your patience and reports.  

    • IBUS's avatar
      IBUS
      Active Contributor
      7 months ago

      I downloaded 64-bit version (G2AAgentDesktopConsole-x64.msi) and installed, then files are extracted under　C:\Program Files\GoTo\GoToAssist Agent Desktop Console. Our OS is Win11.

      • Kaz111's avatar
        Kaz111
        Active Contributor
        7 months ago

        Interesting.  I wonder why the difference in installation and file location between Win 10 (Pro in my case) vs. your Win 11???  Do you have anything under: AppData\Local\Programs\LogMeIn\GoToAssist Agent Desktop Console