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IBUS's avatar
IBUS
Active Contributor
2 years ago
Solved

GoToAssist Agent Vulnerabilities

Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Sho...
Kaz111's avatar
Kaz111
Active Contributor
2 years ago

Was already on 64-bit version of V5 desktop, version 5.9.1.101

 

Downloaded from your link and reinstalled 64-bit version.  Same version appeared: 5.9.1.101.

 

None of the two DLL files you listed are located at c:\program files\goto\gotoassist agent desktop console.  This directory does not exist on my end.  Still located at: AppData\Local\Programs\LogMeIn\GoToAssist Agent Desktop Console

  • IBUS's avatar
    IBUS
    Active Contributor
    2 years ago

    I downloaded 64-bit version (G2AAgentDesktopConsole-x64.msi) and installed, then files are extracted under　C:\Program Files\GoTo\GoToAssist Agent Desktop Console. Our OS is Win11.

    • Kaz111's avatar
      Kaz111
      Active Contributor
      2 years ago

      Interesting.  I wonder why the difference in installation and file location between Win 10 (Pro in my case) vs. your Win 11???  Do you have anything under: AppData\Local\Programs\LogMeIn\GoToAssist Agent Desktop Console

      • IBUS's avatar
        IBUS
        Active Contributor
        2 years ago

        There is no LogMeIn folder under my AppData\Local\Programs

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi IBUS Welcome to the GoTo Community. Kaz111 great to see you and thanks for your help here. 

     

    Our team is currently evaluating this and we will post an update as soon as we learn more on the situation. Thanks very much for your patience and reports.