Forum Discussion

Rolf1's avatar
Rolf1
New Contributor
7 years ago

GoToAssist Mac 64bit application

With Apple starting to stop supporting 32bit applications on macOS, when are we likely to see a 64bit version of the software released?
  • GlennD's avatar
    GlennD
    6 years ago

    Hi josh21293235 

     

    Regular (default) Build will be released on October 19, 2019

    • All agents whose account update settings are configured for Regular Updates or Regular & Beta Updates will receive an update of the latest version (v4.7, b1673) for the GoToAssist Expert and Customer desktop applications on of Saturday, October 19, 2019.   Please see below for the changes included in this release.

    I am not sure when it will be approved for Regular updates, I would expect it will take at least a week of real-world testing. Once you have set your account to use the new version, your existing Unattended computers will start self-updating to it and all of your Attended sessions will use that version as well.

     

    Update the GoToAssist Desktop Applications   

     

    1.  Sign in to your account on the website
    2.  From the menu on the top right select Manage People and Devices
    3.  Select Admin Settings
    4.  Scroll down to Build Version Updates in GoToAssist Remote Support and click Edit
    5.  Select Regular & Beta Updates then click Save 
    6.  Once you have done that go back to your Dashboard page (up.gotoassist.com) and Start a support session to trigger the download and install the new Expert version on your Mac running Catalina. If you haven't upgraded your Mac to Catalina yet you can also just exit the App and launch it agin to trigger the update.
josh21293235's avatar
josh21293235
New Contributor

When will it go into regular updates? Right now, when I go to the public website to download the expert version for mac, it still downloads 1610. Will the newer version send out links with the latest version, or does the customer have to be an unattended computer as well?

GlennD's avatar
GlennD
GoTo Manager
6 years ago

Hi josh21293235 

 

Regular (default) Build will be released on October 19, 2019

  • All agents whose account update settings are configured for Regular Updates or Regular & Beta Updates will receive an update of the latest version (v4.7, b1673) for the GoToAssist Expert and Customer desktop applications on of Saturday, October 19, 2019.   Please see below for the changes included in this release.

I am not sure when it will be approved for Regular updates, I would expect it will take at least a week of real-world testing. Once you have set your account to use the new version, your existing Unattended computers will start self-updating to it and all of your Attended sessions will use that version as well.

 

Update the GoToAssist Desktop Applications   

 

  1.  Sign in to your account on the website
  2.  From the menu on the top right select Manage People and Devices
  3.  Select Admin Settings
  4.  Scroll down to Build Version Updates in GoToAssist Remote Support and click Edit
  5.  Select Regular & Beta Updates then click Save 
  6.  Once you have done that go back to your Dashboard page (up.gotoassist.com) and Start a support session to trigger the download and install the new Expert version on your Mac running Catalina. If you haven't upgraded your Mac to Catalina yet you can also just exit the App and launch it agin to trigger the update.
  • josh21293235's avatar
    josh21293235
    New Contributor
    6 years ago

    How would I go about downloading the correct GoToAssist Expert version to run on Catalina?

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 years ago
    Just amended my last post to include those steps.
  • josh21293235's avatar
    josh21293235
    New Contributor
    6 years ago
    How would I go about it by testing it on a single device? I would rather not force all our computers to go to a beta version.
  • GlennD's avatar
    GlennD
    GoTo Manager
    6 years ago

    If you set one specific Unattended computer to the Beta & Regular updates and then start a session with it, both your Expert App and the Unattended computer will be made to update before the session starts. It doesn't matter if the Unattended computer is a Mac or PC. If your on a Mac that is running Catalina, start the session from the website and it should trigger the correct version download and install it.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 years ago

    Regular (default) Build will be released on October 19, 2019

    • All agents whose account update settings are configured for Regular Updates or Regular & Beta Updates will receive an update of the latest version (v4.7, b1673) for the GoToAssist Expert and Customer desktop applications on of Saturday, October 19, 2019.   Please see below for the changes included in this release.