Forum Discussion

randomusername's avatar
randomusername
Active Contributor
7 years ago

GoToAssist support key redirect changed. User has to enter key twice

Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the ...
  • AshC's avatar
    AshC
    7 years ago

    randomusername Eshgro  We have made some adjustments to the connection flow.  If you see any improvements could you let us know?

randomusername's avatar
randomusername
Active Contributor

Any update on this? The forced hyphens are driving us crazy...

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

randomusername Eshgro  We have made some adjustments to the connection flow.  If you see any improvements could you let us know?

  • Eshgro's avatar
    Eshgro
    Active Contributor
    7 years ago

    AshC for us it works perfectly again.

     

    When a correct Support Key is entered a Support Session is started immediately. When an incorrect Support Key is entered the user gets redirected to https://www.fastsupport.com/ but this is no problem.

     

    For us the issue is resolved. Thanks for your support.

    • randomusername's avatar
      randomusername
      Active Contributor
      7 years ago

      Sorry for the late response, I couldn't remember my credentials on here.

       

      The issue is, Eshgro said, resolved. Everything works like it used to. Thank you for the quick response and customer service.