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GoToAssist support key redirect changed. User has to enter key twice
Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the ...
randomusername Eshgro We have made some adjustments to the connection flow. If you see any improvements could you let us know?
randomusername Eshgro We have made some adjustments to the connection flow. If you see any improvements could you let us know?
AshC for us it works perfectly again.
When a correct Support Key is entered a Support Session is started immediately. When an incorrect Support Key is entered the user gets redirected to https://www.fastsupport.com/ but this is no problem.
For us the issue is resolved. Thanks for your support.
Eshgro randomusername I'm sorry for the sudden change.
This has to do with the fastsupport.com redirecting to fastsupport.gotoassist.com now. It can be worked around today by updating the html code to use fastsupport.gotoassist.com . We are working to resolve the issue internally as well.
Thanks for your patience.
Hi Eshgro.
Yes, the problem has returned for us too since about yesterday I think.
This exact same problem has returned.
Once again when customers enter the Support Key they get redirected to https://www.fastsupport.com/ instead of an Support Session being started.
Can this be solved?
randomusername Eshgro Thanks for the confirmation!
Sorry for the late response, I couldn't remember my credentials on here.
The issue is, Eshgro said, resolved. Everything works like it used to. Thank you for the quick response and customer service.
