Forum Discussion

gokhan1's avatar
gokhan1
New Contributor
2 years ago

GotoAssist V4 unattended installer removes itself

Hello,   I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines.   The problem is that it keeps removing itself from the device list, and wh...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi gokhan1, welcome to the community.

     

     Were these PCs set up using a Windows image that includes GoToAssist already? Each Unattended install has a unique UID, so imaged PCs that include the GoToAssist software have the same UID and cancel out.

      

GlennD's avatar
GlennD
GoTo Manager

Hi gokhan1, welcome to the community.

 

 Were these PCs set up using a Windows image that includes GoToAssist already? Each Unattended install has a unique UID, so imaged PCs that include the GoToAssist software have the same UID and cancel out.

  

gokhan1's avatar
gokhan1
New Contributor
2 years ago

Thank you. After your reply I checked and found acutally my sysprep image had an issue giving the same UID instead of generating a different for each instance.

 

I had to rebuild the image but hey at least it's working now.

 

Thank you again!