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gokhan1's avatar
gokhan1
Active Contributor
3 years ago
Solved

GotoAssist V4 unattended installer removes itself

Hello,   I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines.   The problem is that it keeps removing itself from the device list, and wh...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi gokhan1, welcome to the community.

     

     Were these PCs set up using a Windows image that includes GoToAssist already? Each Unattended install has a unique UID, so imaged PCs that include the GoToAssist software have the same UID and cancel out.

      

bharrison's avatar
bharrison
New Contributor
2 years ago

Hey Glenn,

 

Question for you regarding this issue. We had a PC that was recently reimaged from Windows11 back to Win10. After the reimaging, we are running into the same issue presented here. GoToAssist will randomly uninstall from our list of Unattended Computers. I see that you said each install has a unique UID. Is there a way to wipe the UID from the image we used to reimage this PC and then perform the GTA install again from scratch? We've run into this 3 times now on the same PC, so wondering if there is a way to back-door the UID issue?

 

Let me know! Thanks!

Bodie