Forum Discussion

SHanau66's avatar
SHanau66
New Contributor
6 years ago
Solved

GotoAssistExpert downgrades itself to previous version

Hi, my version of GotoAssistExpert got recently upgraded to version 4.7.1673.   However, whenever I start it, it downgrades itself to version 4.6.1624 stating "Your version has been upgraded to th...
  • SHanau66's avatar
    SHanau66
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

GlennD's avatar
GlennD
GoTo Manager
6 years ago

Hi  

 

This can happen if you are trying to connect to an Unattended computer that is set to a different version. Another possibility is that the admin on your account has set you to use version 4.6, I would ask your admin to check the account settings.

Boyd B.'s avatar
Boyd B.
Contributor
6 years ago
This has also happened to my account. My current setting is "Regular and Beta Updates" across the entire account.
  • SHanau66's avatar
    SHanau66
    New Contributor
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      6 years ago
      Changing to regular updates setting resulted in my Expert updating to 4.7. This seems to go against the stated meaning of the various settings, however.