Forum Discussion

SHanau66's avatar
SHanau66
New Contributor
6 years ago

GotoAssistExpert downgrades itself to previous version

Hi, my version of GotoAssistExpert got recently upgraded to version 4.7.1673.   However, whenever I start it, it downgrades itself to version 4.6.1624 stating "Your version has been upgraded to th...
  • SHanau66's avatar
    SHanau66
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

GlennD's avatar
GlennD
GoTo Manager

Hi  

 

This can happen if you are trying to connect to an Unattended computer that is set to a different version. Another possibility is that the admin on your account has set you to use version 4.6, I would ask your admin to check the account settings.

Boyd B.'s avatar
Boyd B.
Contributor
6 years ago
This has also happened to my account. My current setting is "Regular and Beta Updates" across the entire account.
  • SHanau66's avatar
    SHanau66
    New Contributor
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      6 years ago
      Changing to regular updates setting resulted in my Expert updating to 4.7. This seems to go against the stated meaning of the various settings, however.