Forum Discussion

john81's avatar
john81
New Member
8 years ago

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?
  • 516-Andrew's avatar
    516-Andrew
    7 years ago

    I don't know if I'm allowed to put links in here, but the solution at this one was the answer that worked, must give credit where creit is due. Thank you, Kevin Arrows! Author! #2 worked. (And thanks to my IT guy for finding this article.)

    https://appuals.com/this-program-is-blocked-by-group-policy/

     

     

AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

While I'm not aware of any change in Remote Support installation policy (we installed to the Appdata folder prior to the merger), we have adjusted some of the install paths and folders for the Unattended due to legal requirements.  The new path for the GoToOpener is '\Software\LogMeInInc\GoTo Opener'.

Alternatively, you might try the MSI instead, if a selected user base does not have the correct permissions:  https://support.logmeininc.com/gotoassist-remote-support/help/what-is-the-multi-user-launcher-opener-msi-g2ars850002