Forum Discussion

john81's avatar
john81
New Member
8 years ago

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?
  • 516-Andrew's avatar
    516-Andrew
    7 years ago

    I don't know if I'm allowed to put links in here, but the solution at this one was the answer that worked, must give credit where creit is due. Thank you, Kevin Arrows! Author! #2 worked. (And thanks to my IT guy for finding this article.)

    https://appuals.com/this-program-is-blocked-by-group-policy/

     

     

Eric Crawford1's avatar
Eric Crawford1
New Member
8 years ago
Here's what worked for us, whitelist this:  %localappdata%\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1361.exe

Or to avoid the inevitable rename of file... %localappdata%\GoToAssist Remote Support Customer\g2ax*.exe

eric