Forum Discussion

john81's avatar
john81
New Member
8 years ago
Solved

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?
  • 516-Andrew's avatar
    516-Andrew
    7 years ago

    I don't know if I'm allowed to put links in here, but the solution at this one was the answer that worked, must give credit where creit is due. Thank you, Kevin Arrows! Author! #2 worked. (And thanks to my IT guy for finding this article.)

    https://appuals.com/this-program-is-blocked-by-group-policy/

     

     

John A1's avatar
John A1
New Member
8 years ago
I have had the Cryptoblocker prevention running for a number of years and never had a problem with GotoAssist ( FastSupport ) now users cannot launch the application ( they are not installing it just running ).  please fix so that it works as it did.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    I'm very sorry, the local appdata folder is required in order to launch the GoToMeeting application during the web browser flow.

     

    Have you considered the Multi-User MSI at all?

    • sndchsr's avatar
      sndchsr
      New Member
      8 years ago
      The MSI didn't work for me. I had to whitelist the path in the group policy. Since so much malware uses the appdata folder to process, you should really consider changing the path.
      • John A1's avatar
        John A1
        New Member
        8 years ago

        this is still an issue