Forum Discussion

Xander1's avatar
Xander1
Active Contributor
2 months ago

Installation failing - Can't create working folder

This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with th...
  • Xander1's avatar
    Xander1
    2 months ago
    I think I figured it out.. The uninstaller didn’t stop the service properly, so the folder couldn’t be deleted. Stopping the service, deleting the folder then running the installer worked. Thanks for the script! I read it and got the idea to try it myself. I’m working on modifying it so it will work for me.

    PCs are win 11 pro, and i'm remoted in trying to install.
GlennD's avatar
GlennD
GoTo Manager

Hi Xander1,

 

The GoTo Resolve script simply removes a few files that are currently left behind after uninstalling, so even a similar script would be of little help if you are having this issue with a fresh install. 

 

Can you please provide some details about the computers you are experiencing this error with? 

  • Operating system and version    
  • Are you trying to install remotely or are you sitting at the computer?

If you have one of the affected computers handy could you demonstrate it happening for one of our support reps?

 

Xander1's avatar
Xander1
Active Contributor
2 months ago
I think I figured it out.. The uninstaller didn’t stop the service properly, so the folder couldn’t be deleted. Stopping the service, deleting the folder then running the installer worked. Thanks for the script! I read it and got the idea to try it myself. I’m working on modifying it so it will work for me.

PCs are win 11 pro, and i'm remoted in trying to install.