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Installation failing - Can't create working folder
This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with th...
- I think I figured it out.. The uninstaller didn’t stop the service properly, so the folder couldn’t be deleted. Stopping the service, deleting the folder then running the installer worked. Thanks for the script! I read it and got the idea to try it myself. I’m working on modifying it so it will work for me.
PCs are win 11 pro, and i'm remoted in trying to install.
I'm having the same error on the initial install on a new Windows 11 Pro laptop, Windows version 24H2. Does anyone have a solution for this?
Hi MTWesley, welcome to the community.
You are using GoToAssist Remote Support, correct? Do you know if this computer had unattended support installed on it previously?
Yes, I'm installing the unattended client. This is a new laptop (Dell Precision) that has never had any GoToAssist product installed previously. I'm wondering if it's a compatibility issue with this new release of Windows (24H2). We also use some financial software in our environment that also won't install normally in this version of Windows, but the vendor came up with a short-term workaround involving manually copying some files. I'm wondering if others are experiencing this yet.
