Forum Discussion

Xander1's avatar
Xander1
Active Contributor
4 months ago

Installation failing - Can't create working folder

This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with th...
  • Xander1's avatar
    Xander1
    4 months ago
    I think I figured it out.. The uninstaller didn’t stop the service properly, so the folder couldn’t be deleted. Stopping the service, deleting the folder then running the installer worked. Thanks for the script! I read it and got the idea to try it myself. I’m working on modifying it so it will work for me.

    PCs are win 11 pro, and i'm remoted in trying to install.
GlennD's avatar
GlennD
GoTo Manager

Hi MTWesley, welcome to the community.

 

You are using GoToAssist Remote Support, correct? Do you know if this computer had unattended support installed on it previously? 

MTWesley's avatar
MTWesley
Active Contributor
17 days ago

Yes, I'm installing the unattended client. This is a new laptop (Dell Precision) that has never had any GoToAssist product installed previously. I'm wondering if it's a compatibility issue with this new release of Windows (24H2). We also use some financial software in our environment that also won't install normally in this version of Windows, but the vendor came up with a short-term workaround involving manually copying some files. I'm wondering if others are experiencing this yet.

  • GlennD's avatar
    GlennD
    GoTo Manager
    17 days ago

    MTWesley Thank you, I will check with support to see if they have received any similar reports. I'm currently running 23H2 but I will try and get a test machine set up as well.