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Forum Discussion
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Installing Unattended Access Remotely
I have a few computers that seem to lose their unattended access altogether. Then, of course, I have to set it back up again. Most of the time I have someone there to help. But this is intrusive ...
Hi Fred,
When you are using RDP, remember you are not viewing that computer's actual desktop, so you will not see any of the software prompts displayed during a regular installation. In order to use RDP to install you musy be in console mode.
Hi Fred,
Installing via Remote Desktop can be problematic as unless you are connected using the console (I think that is the correct name for it), you won't see the prompts to complete the set up. VNC should work as it is showing you the actual desktop.
"But most of the time the "Set up Unattended Access" is grayed out at my GTA console and I can't get the whole job done." So you are starting an Attended session with your Client who is logged in with Admin rights, and the option to set up Unattended Support is grayed out in the Tools menu? Do you check to make sure the GoToAssist software is no longer on their computer? If the Unattended Client service is still running we will think it is already set up for Unattended Support and won't allow another install.
Installing via Remote Desktop can be problematic as unless you are connected using the console (I think that is the correct name for it), you won't see the prompts to complete the set up. VNC should work as it is showing you the actual desktop.
"But most of the time the "Set up Unattended Access" is grayed out at my GTA console and I can't get the whole job done." So you are starting an Attended session with your Client who is logged in with Admin rights, and the option to set up Unattended Support is grayed out in the Tools menu? Do you check to make sure the GoToAssist software is no longer on their computer? If the Unattended Client service is still running we will think it is already set up for Unattended Support and won't allow another install.
